Refund policy
Nivih Weaves Return & Refund Policy
Effective Date: 01/Aug/2026
At Nivih Weaves, every saree is carefully inspected before dispatch. We strive to ensure that every order reaches you in perfect condition. If you experience any issues with your order, please review our return and refund policy below.
1. Return Eligibility
Returns are accepted within 7 calendar days from the date of delivery, provided that:
- The product is unused, unworn, unwashed, and unaltered.
- All original tags, labels, and packaging are intact.
- The saree is returned in its original folded condition.
- The product is free from stains, perfume, deodorant, makeup marks, or any signs of use.
Products that do not meet these conditions may not qualify for a return or refund.
2. Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
- A product with missing items
- A package showing signs of tampering
Please notify us within 48 hours of delivery.
To help us verify the issue quickly, please provide:
- Order Number
- Clear photographs of the product
- Photographs of the packaging
- A continuous unboxing video recorded from before opening the sealed package until the product is fully visible.
This allows us to investigate with our logistics partners and process your request faster.
Claims submitted without an uninterrupted unboxing video may be difficult to verify and may not be eligible for replacement or refund.
3. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once the order has been shipped, it cannot be cancelled and will be governed by this Return & Refund Policy.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been worn or used.
- Products that have been washed, ironed, or dry cleaned.
- Sarees with removed tags or damaged packaging.
- Altered or customized products.
- Gift cards or promotional items.
- Products damaged after delivery due to customer handling.
5. Refund Process
Once we receive the returned product:
- Our quality team will inspect the product.
- If approved, the refund will be initiated.
- Refunds are processed to the original payment method within 5–7 business days.
Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
6. Return Shipping
If the return is due to:
- Incorrect product
- Manufacturing defect
- Damaged product during transit
Nivih Weaves will bear the return shipping cost.
For any other approved return, the customer may be responsible for the return shipping charges.
7. Product Color Disclaimer
We make every effort to display our products accurately.
However, slight variations in colour may occur due to:
- Mobile or monitor display settings
- Screen brightness
- Photography lighting
Such minor colour variations are considered normal and are not treated as product defects.
8. Handloom & Weaving Disclaimer
Many of our sarees are handcrafted or handloom products.
Small variations in weaving, zari placement, thread texture, or motif alignment are natural characteristics of handcrafted textiles and should not be considered manufacturing defects.
These unique variations reflect the authenticity and craftsmanship of the weaving process.
9. Fraud Prevention
Nivih Weaves reserves the right to decline return or refund requests in cases involving:
- Repeated abuse of the return policy.
- Suspicious or fraudulent claims.
- Products returned in a condition different from the one delivered.
10. Contact Us
For any return or refund request, please contact us:
Nivih Weaves
📧 Email: info@nivihweaves.in
📱 WhatsApp: +91 9505489297
Please include your Order Number for faster assistance.